Here are answers to frequently asked questions about downloading, registering and using WinZip for Mac, as well as purchase-related information.
- Downloading WinZip Software
- Registration Codes and Instructions
- Software Operation and Features
If, after trying the suggestions listed here, you still have questions, you can request additional help using one of the links provided below. Please include the following information in your message:
- Order number (listed in your on-screen order confirmation page and your order confirmation email message)
- Full customer name
- Product name
If you have placed your order, and you have problems downloading the software or cannot install your WinZip software using the file you downloaded, please do not reorder. Instead, please visit the Alternative Download Links page. You will find direct download links to all of the latest versions of WinZip applications here.
To install the software, just double-click the file you downloaded, and follow the instructions on the screen.
- For single-users with a registration code
- For single-users with an activation code
- For multi-user registration instructions
If you need assistance with the operation of the software, or have questions or comments about WinZip for Mac, please submit a ticket to Technical Support.
You can use the upper portion of the order confirmation email that you receive as your receipt. If you no longer have your order confirmation email, you can request a receipt from Customer Service using this form. Please provide your name, the email address and the physical address you used when you placed the order, and the order date.
Anyone who has purchased the product from the WinZip store* within 30 days can get a refund of the purchase price. If you want to arrange a refund, please contact WinZip Service or mail a request to:
PO Box 540
Mansfield, CT 06268-0540
Please include your name, order number, and postal address in your request.
To qualify for a refund, please remove the software from any computers on which you've installed it. Also, please destroy the CD, if you received one.
The best way to remove WinZip Mac from your computer is as follows:
- Click the WinZip icon on the dock
- Click the WinZip drop down menu and then the Uninstall menu item
Then contact WinZip Service, state that you have removed the software from any computers on which you've installed it (and have destroyed the CD if applicable), and also state that you will no longer be using the software.
*Note: If you have purchased WinZip through the Apple Store and believe you are in need of a refund, you must contact the Apple Store. WinZip Computing has no records of Apple Store purchases and no way to process a refund for the same.